If Configuration Tool has a Problem
[User Setting] tab
|
Symptom |
Cause |
Solution |
Reference |
|---|---|---|---|
|
When using the cloning function, a copy destination printer is not displayed on the screen. |
The model name of the copy destination printer is different. |
To clone settings from a printer to another printer, the model name of these printers must be the same, and if model names are different, settings cannot be copied. Check the model name of a copy destination printer. |
|
|
If multiple printers are specified as copy destinations, cloning may fail. |
Authentication of the administrator password failed. |
When cloning settings, you must enter the administrator password for the printer. The administrator password is used for authentication to a copy destination printer. If a printer is authenticated, settings are copied to the printer, and if a printer is not authenticated, settings are not copied to the printer. Check the administrator password for a printer that is not authenticated. |
[Alert Info] tab
|
Symptom |
Cause |
Solution |
Reference |
|---|---|---|---|
|
Cannot enable an alert on the "Device Settings (Alert Info)" screen of the computer. |
[Save the Log setup] in the printer is disabled. |
Follow the procedure below: 1. Press 2. Click [Update devices] on the "Device Settings (Alert Info)" screen of the computer. |
About Administrator Menu Items and Functions in the Printer (ADMIN SETUP) |
or 
on the operator panel to display [ADMIN SETUP] > [OTHERS SETUP] > [JOB LOG SETUP], and then select [ENABLE].