Google Cloud Print Problems
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Symptom |
Check item |
Solution |
Reference |
|---|---|---|---|
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The printer cannot be registered in Google Cloud Print. |
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Register again from the beginning. |
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Unable to print. |
Is the printer registered in Google Cloud Print correctly? |
Register the printer in Google Cloud Print correctly. |
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Is there any error in the connection status of the printer? |
Open the Web page of the printer, and check the connection by following the procedure below. Select [Admin Setup] > [View Information] > [Network] > [Google Cloud Print], and then check [XMPP Status] and [HTTP Status]. If [Error (error code)] is displayed, refer to "Error code is displayed" in this topic. |
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Do you use a corporate internal network? |
Check that the XMPP (5222) port is opened. For details on the network, contact your network administrator. |
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Even after the printer was deleted from Google Cloud Print, the registration information remains on the management screen. |
Did you delete the registration information with the printer connected to a network? |
Delete the printer on the management screen of Google Cloud Print. |
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Even after the printer was deleted from Google Cloud Print, the registration information remains in the printer. |
Did you delete the printer on the management screen of Google Cloud Print? |
Delete the registration information from the operator panel of the printer. |
An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the operator panel of the printer. Check the first three digits, or last two digits of the error code, and then follow the procedure of the error code list.
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Error code list
An "x" in the error code list means any alphanumeric characters.
|
Error code |
Solution |
Reference |
|---|---|---|
|
00000000 |
The printer is operating normally. |
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|
10axxx13 |
A connection error with the HTTP server (server authentication error). Access the Web page (http://(IP address of the printer)) of the printer, and then check the imported CA certificate. Alternatively, update the firmware. |
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10bxxx13 |
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10cxxx13 |
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10axxx16 |
A connection error with the proxy server (server authentication error). Access the Web page (http://(IP address of the printer)) of the printer, and then check the imported CA certificate. Alternatively, update the firmware. |
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10bxxx16 |
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10cxxx16 |
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103xxx83 |
A connection error with the XMPP server (server authentication error). Access the Web page (http://(IP address of the printer)) of the printer, and then check the imported CA certificate. Alternatively, update the firmware. |
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10bxxx83 |
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103xxx86 |
A connection error with the proxy server (server authentication error). Access the Web page (http://(IP address of the printer)) of the printer, and then check the imported CA certificate. Alternatively, update the firmware. |
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10bxxx86 |
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xxxxxx11 |
An error with the DNS server has occurred. Check the DNS server setting of the printer. |
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xxxxxx12 |
Failed to connect to the HTTP server. The connection cannot be established due to your network environment. Check with your network administrator. |
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xxxxxx13 |
An HTTP server connection error. The connection cannot be established due to your network environment. Check with your network administrator. |
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xxxxxx14 |
An error with the DNS server has occurred. Check the DNS server setting of the printer or the setting of the proxy server name. |
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xxxxxx15 |
Failed to connect to the proxy server. Check the proxy server setting of the printer. If the problem cannot be solved, check with your network administrator. |
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xxxxxx16 |
An proxy server connection error. The connection cannot be established due to your network environment. Check with your network administrator. |
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xxxxxx17 |
An authentication error of the proxy server. Check the proxy server setting of the printer. If the problem cannot be solved, check with your network administrator. |
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xxxxxx81 |
An error with the DNS server has occurred. Check the DNS server setting of the printer. |
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xxxxxx82 |
Failed to connect to the XMPP server. Check that the XMPP (5222) port is opened. If the problem cannot be solved, check with your network administrator. |
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xxxxxx83 |
Failed to connect to the XMPP server. Check that the XMPP (5222) port is opened. If the problem cannot be solved, check with your network administrator. |
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xxxxxx84 |
An error with the DNS server has occurred. Check the DNS server setting of the printer or the setting of the proxy server name. |
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xxxxxx85 |
Failed to connect to the proxy server. Check the proxy server setting of the printer. If the problem cannot be solved, check with your network administrator. |
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xxxxxx86 |
A connection error with the proxy server. Check that the XMPP (5222) port is opened. If the problem cannot be solved, check with your network administrator. |
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xxxxxx87 |
An authentication error of the proxy server. Check the proxy server setting of the printer. If the problem cannot be solved, check with your network administrator. |