Other Problems
Memo
If you cannot solve a problem with the following solutions, contact your dealer.
|
Symptom |
Cause |
Solution |
Reference |
|---|---|---|---|
|
Nothing is displayed on the display screen after turning the printer on. |
The power cord is unplugged. |
Turn the printer off, and then plug in the power cord firmly. |
- |
|
The power is out. |
Check whether the power is supplied to the outlet. |
- |
|
|
The printer does not operate. |
The power cord is not firmly plugged in. |
Plug in the power cord firmly. |
- |
|
The printer is turned off. |
Turn the printer on. |
||
|
The power switch LED lamp quickly flashes at approximately 0.3-second intervals. 
|
The printer may be malfunctioning. |
Unplug the power cord immediately, and then contact your dealer. 
|
- |
|
The printer does not start printing. |
An error is displayed. |
Check the error code, and then follow the on-screen instructions. |
|
|
A LAN cable or USB cable is unplugged. |
Plug in a LAN cable or USB cable firmly. |
||
|
There may be a problem with the LAN cable or USB cable. |
Use another LAN cable or USB cable. |
- |
|
|
A LAN cable or USB cable does not meet the standard. |
|
- |
|
|
There may be a problem with the print function. |
Press |
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|
A communication protocol is disabled. |
Press |
- |
|
|
The output port of the printer driver is incorrect. |
Specify the output port for connecting a LAN cable or USB cable. |
- |
|
|
Nothing is displayed on the display screen. |
The printer is in Sleep mode or Deep Sleep mode. |
Press |
- |
|
Print data is not sent. |
A LAN cable or USB cable is damaged. |
Connect a new cable. |
- |
|
The time-out period set on the computer has elapsed. |
Set a longer time-out period. |
- |
|
|
There is an abnormal sound. |
The printer is inclined. |
Place the printer on a flat surface. |
- |
|
There are waste paper or foreign objects inside the printer. |
Check inside the printer, and then remove any objects. |
- |
|
|
The top cover is opened. |
Close the top cover. |
- |
|
|
There is a buzzing sound. |
The printer is printing on heavy or light paper when the temperature inside is high. |
This is not a malfunction. You can proceed with the operation. |
- |
|
The printer does not start printing immediately. |
The printer is warming up to exit Power Save, Sleep, or Deep Sleep mode. |
If you set longer time to [POW SAVE TIME] or [SLEEP TIME] in [SYSTEM ADJUST] on the printer's setup menu, you can extend the time period before entering Power Save, Sleep or Deep Sleep mode. |
|
|
The printer may be cleaning the image drum. |
Wait for a while. |
- |
|
|
The printer is adjusting the temperature of the fuser unit. |
Wait for a while. |
- |
|
|
The printer is processing data from another interface. |
Wait until printing is completed. |
- |
|
|
Printing stops halfway. |
The temperature inside the printer rises due to continuous printing for a long time, resulting in the temperature being adjusted. |
Wait for a while. When the printer reaches the suitable temperature, printing restarts automatically. |
- |
|
Free space in memory is insufficient. |
The print data is complicated. |
Simplify the print data. |
- |
|
All pages are not printed. |
The WSD port is used. |
Change the print port to Standard TCP/IP Port. |
- |
|
Printing is slow. |
Printing process is also processed in the computer. |
Use a computer with faster processing speed. |
- |
|
The print data is complicated. |
Simplify the print data. |
- |
|
|
The printer driver is not correctly displayed. |
The printer driver may not be operating correctly. |
Uninstall the printer driver, and then install it again. |
|
|
The printer turns off automatically. |
If the printer is not used for a certain period of time (the factory default is 4 hours), the printer turns off automatically. This function is called Auto Power Off. |
Press |
Reducing Power Consumption by Automatically Turning the Machine Off |
or 
on the operator panel to select [PRINT INFO] > [CONFIGRATION], and then print the settings to check the printing performance.
(POWER SAVE) to start the printer.