Error Message Search
INITIALIZING
The printer is being initialized.
Do not turn the printer off when this message is displayed, because doing so may damage memory.
MENU RESETTING
The menu is being reset.
Do not turn the printer off when this message is displayed, because doing so may damage memory.
RAM CHECK
RAM is being checked.
The printer is being initialized.
Do not turn the printer off when this message is displayed, because doing so may damage memory.
READY TO PRINT
The printer is online. The printer can receive print data.
OFFLINE
The printer is offline.
To print, press 
(ONLINE) to switch to [READY TO PRINT].
DATA ARRIVE
Data is being received.
PROCESSING
Data is being received or the received data is being processed.
DATA
The received data remains. The printer is waiting for the next data to be sent.
PRINTING
Printing is in progress.
PRINT DEMO PAGE
A test page is being printed.
PRINT FONT
A font list is being printed.
PRINT MENU MAP
Printer setting information is being printed.
PRINT FILE LIST
A list of files stored in memory is being printed.
PRINT ERROR LOG
Error logs are being printed.
PRINT NETWORK CONFIG
Network setting information is being printed.
COLLATE COPY [The number of copy in printing] / [The total number of printing]
If two or more copies are set to print, the number of copies that is being printed during collate printing is indicated.
COPY [The number of pages in printing] / [The total number of printing]
If two or more copies are set to copy, the number of copies that is being printed is indicated.
PREPARING CANCEL
Cancellation of printing is being prepared.
CANCELING JOB
The received data is being cancelled.
CANCELING JOB (JAM)
The received data is being cancelled. (the operation after a paper jam is cleared)
CANCELING JOB (USER DENIED)
The received data is being cancelled. (Related to JobAccount)
CANCELING JOB (BUFFER FULL)
The received data is being cancelled. (Related to JobAccount)
ADJUSTING TEMP
Warm-up is in progress.
POWER SAVE
The printer is in Power Save mode.
INVALID OPERATION
(POWER SAVE) was pressed when the printer was unable to enter Power Save.
The display returns to the original display 3 seconds later.
SLEEP MODE
This message is displayed just before the printer enters Sleep mode.
TONER LOW
SNTP SERVER COMMUNICATION ERROR
Obtainment of the time from the SNTP server failed.
PRESS ONLINE SW ERROR POSTSCRIPT
A PostScript error occurred when data processing was in progress. A job is not correct or too complicate.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW ERROR PDL
An analysis error occurred when print data processing was in progress.
This message remains displayed until you press (ONLINE).
ORDER DRUM
The image drum is near its replacement period.
Prepare a new image drum and toner cartridge to replace.
TONER EMPTY
Toner runs out. Continuing printing without replacing the toner cartridge may cause the image drum to malfunction.
Replace the toner cartridge.
TONER SENSOR
The toner sensor detects an error.
Check that the image drum is properly installed.
TONER NOT INSTALLED
DRUM LIFE
The image drum reaches its replacement period.
Replace the image drum and toner cartridge.
TRAY1 EMPTY
TRAY2 EMPTY
TRAY1 MISSING
The Tray 1 cassette is pulled out. Insert the cassette.
FILE SYSTEM IS FULL
Flash memory is full.
FILE IS WRITE PROTECTED
Unable to write flash memory.
PRESS ONLINE SW EXPIRED SECURE JOB
Data was automatically deleted because the authentication print data storage period expired.
This message remains displayed until you press (ONLINE).
ACCOUNTING LOG BUFFER IS NEAR FULL
Flash memory is nearly full.
ACCOUNTING LOG BUFFER FULL (DELETE OLD LOGS)
Old logs were deleted, because flash memory was full.
OKI ORIGINAL
A new genuine consumable is detected.
PRESS ONLINE SW COLLATE FAIL:TOO MANY PAGES
Memory was full when collate printing was in progress.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW PRINT RESTRICTED. JOB REJECTED
This message is displayed after a job is cancelled due to [CANCELING JOB (USER DENIED)] with Print Job Accounting.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW LOG BUFFER IS FULL. JOB REJECTED
This message is displayed after a job is cancelled due to [CANCELING JOB (BUFFER FULL)] with Print Job Accounting.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW SYSTEM JOB LOG WRITING ERROR
A job log was not written properly.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW E-MAIL RECEIVING HAS BEEN CANCELLED
Printing associated with E-mail reception failed, and data was cancelled.
Check the network settings, LAN cable connection, network status, and server status.
If the situation does not improve, contact the administrator of the printer.
This message remains displayed until you press (ONLINE).
FILE OPERATION FAILED nn
A flash memory access error occurred.
nn indicates the error code.
PRESS ONLINE SW INVALID SECURE DATA
Data was deleted, because an error was detected on the data for authentication print.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW INVALID DATA
Print data that is not supported is received.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW ACCOUNTING LOG WRITING ERROR
A charging log writing error occurred.
Contact the administrator of the printer.
Alternatively, contact your dealer.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW ERROR PDF
An analysis error occurred when PDF data processing was in progress.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW INVALID PASSWORD
The password for the encrypted PDF file is different.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW PASSWORD REQUIRED TO PRINT
A password is not set to the encrypted PDF file.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW PDF CACHE WRITE ERROR
Writing of PDF cache failed.
This message remains displayed until you press (ONLINE).
PRESS ONLINE SW DECODE ERROR OCCURRED
A PDF file syntax error occurred.
This message remains displayed until you press (ONLINE).
CHANGE IPv4 ADDRESS IPv4 ADDRESS IS CONFLICTED
The IPv4 address is duplicated with that of another device.
Check the IPv4 address.
LOAD [PAPER_SIZE] IN MP TRAY AND PRESS ONLINE SWITCH
Load paper of the displayed size in the MP tray, and then press (ONLINE).
LOAD [PAPER_SIZE]/[PAPER_TYPE] AND PRESS ONLINE SWITCH [ERRORCODE]:TRAY1 MEDIA MISMATCH (Error code: 461)
The media type of paper in Tray 1 is different.
Load paper of the displayed type, and then press (ONLINE).
LOAD [PAPER_SIZE]/[PAPER_TYPE] AND PRESS ONLINE SWITCH [ERRORCODE]:TRAY2 MEDIA MISMATCH (Error code: 462)
The media type of paper in Tray 2 is different.
Load paper of the displayed type, and then press (ONLINE).
LOAD [PAPER_SIZE]/[PAPER_TYPE] AND PRESS ONLINE SWITCH [ERRORCODE]:MP TRAY MEDIA MISMATCH (Error code: 460)
The media type of paper in Multipurpose Tray is different.
Load paper of the displayed type, and then press (ONLINE).
LOAD [PAPER_SIZE]/[PAPER_TYPE] AND PRESS ONLINE SWITCH [ERRORCODE]:TRAY1 SIZE MISMATCH (Error code: 461)
The size of paper in Tray 1 is different.
Load paper of the displayed size, and then press (ONLINE).
LOAD [PAPER_SIZE]/[PAPER_TYPE] AND PRESS ONLINE SWITCH [ERRORCODE]:TRAY2 SIZE MISMATCH (Error code: 462)
The size of paper in Tray 2 is different.
Load paper of the displayed size, and then press (ONLINE).
LOAD [PAPER_SIZE]/[PAPER_TYPE] AND PRESS ONLINE SWITCH [ERRORCODE]:MP TRAY SIZE MISMATCH (Error code: 460)
The size of paper in Multipurpose Tray is different.
Load paper of the displayed size, and then press (ONLINE).
REDUCE PRINT DATA [ERRORCODE]:MEMORY OVERFLOW (Error code: 420)
Memory overflow occurred.
Decrease the printing resolution. If the error remains unsolved, decrease the print data size.
This message remains displayed until you press (ONLINE).
DOWNLOAD MESSAGE PROCESSING
Processing of the language data to update is in progress.
DOWNLOAD MESSAGE WRITING
Writing of the language data to update is complete.
DOWNLOAD MESSAGE SUCCESS
Writing of the language data to update is complete.
DOWNLOAD MESSAGE FAILED [CODE]
Writing of the display language data to update on the operator panel failed.
Write the display language data again. If the same error occurs, contact your dealer.
NETWORK CONFIG WRITING
If a network setting item has been updated, the update is being saved in memory.
WAIT A MOMENT NETWORK INITIAL
The network is being initialized.
PRESS ONLINE SW [ERRORCODE]:WIRELESS STARTUP ERROR (Error code: 517)
The wireless LAN module was not recognized.
Check that the wireless LAN module is properly installed. If the error persists, contact your dealer.
Installing the Wireless LAN Module (Optional) to the Printer
PRESS ONLINE SW [ERRORCODE]:NOT CONNECTED TO WIRELESS ACCESS POINT (Error code: 506)
A connection to an access point was not established.
Check that the wireless access point power switch is turned on. Check the wireless access point settings, and then select a wireless network or perform the auto setting (WPS).
PRESS ONLINE SW FOR RESTORATION [ERRORCODE]:RECEIVING DATA TIMEOUT (Error code: 519)
Timeout occurred when data was being received from the network.
This message remains displayed until you press (ONLINE).
PLEASE TRY AGAINE [ERRORCODE]:FW UPDATE ERROR. IF NETWORK DOESN'T WORK, PLEASE TRY FW UPDATE OVER USB (Error code: 302)
Firmware update failed.
Update the firmware again without turning the printer off. If the firmware update fails again, contact your dealer without turning the printer off.
CLOSE FACE UP STACKER [ERRORCODE]:DUPLEX NOT AVAILABLE (Error code: 581)
The faceup stacker is opened.
When performing duplex printing, close the faceup stacker.
LOAD [PAPER_SIZE] [ERRORCODE]:TRAY1 EMPTY (Error code: 491)
LOAD [PAPER_SIZE] [ERRORCODE]:TRAY2 EMPTY (Error code: 492)
LOAD [PAPER_SIZE] [ERRORCODE]:MP TRAY EMPTY (Error code: 490)
INSTALL PAPER CASSETTE [ERRORCODE]:TRAY1 OPEN (Error code: 440)
Printing from Tray 2 is not possible, because the Tray 1 cassette is pulled out.
INSTALL PAPER CASSETTE [ERRORCODE]:TRAY1 MISSING (Error code: 430)
Printing from Tray 1 is not possible, because the Tray 1 cassette is pulled out.
REPLACE TONER [ERRORCODE]:TONER EMPTY (Error code: 413)
Toner runs out.
Replace the toner cartridge. Continuing printing without replacing the toner cartridge may cause the image drum to malfunction.
INSTALL TONER [ERRORCODE]:TONER MISSING (Error code: 613)
Unknown Consumable Go to User Manual "Trouble Shooting"(Error code 709)
You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.
If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function; 1. Turn off your product 2. Press and hold the CANCEL button and turn your product on 3. After start up, release the CANCEL button Note This operation will be recorded for future reference.
CHECK IMAGE DRUM [ERRORCODE]:TONER SENSOR ERROR (Error code: 543)
The toner sensor detects an error or the image drum is not properly installed.
Check that the image drum is properly installed. If the error remains displayed, contact your dealer.
OPEN UPPER COVER [ERRORCODE]:PAPER SIZE ERROR (Error code: 400)
The size of paper that is fed from the tray is different from the setting.
Load paper of a correct size in a tray, and then open and close the top cover. If paper remains inside the printer, remove the paper.
CHECK MP TRAY [ERRORCODE]:PAPER JAM (Error code: 390)
Paper jams when paper is being fed from the MP tray.
Open the top cover, and then remove the jammed paper.
OPEN UPPER COVER [ERRORCODE]:PAPER JAM (Error code: 391)
Paper jams when paper is being fed from Tray 1.
Open the top cover, and then remove the jammed paper.
OPEN UPPER COVER [ERRORCODE]:PAPER JAM (Error code: 392)
Paper jams when paper is being fed from Tray 2.
Open the top cover, and then remove the jammed paper.
OPEN UPPER COVER [ERRORCODE]:PAPER JAM (Error code: 380, 381, 382, 385, 389)
Paper jams when paper is being transferred.
Open the top cover, and then remove the jammed paper.
OPEN UPPER COVER [ERRORCODE]:FACE UP STACKER ERROR (Error code: 409)
Printing stops because the faceup stacker is operated when printing is in progress.
OPEN REAR COVER [ERRORCODE]:PAPER JAM (Error code: 372)
Paper jams near the duplex printing unit.
Open the rear cover, and then remove the jammed paper.
REPLACE IMAGE DRUM [ERRORCODE]:DRUM LIFE (Error code: 347)
The image drum reaches its lifetime.
Install a new drum cartridge.
This message changes into a warning display by opening and closing the cover.
REPLACE IMAGE DRUM [ERRORCODE]:DRUM LIFE (Error code: 353)
The image drum reaches its lifetime.
Install a new drum cartridge.
This message changes into a warning display by opening and closing the cover.
REPLACE IMAGE DRUM [ERRORCODE]:DRUM LIFE (Error code: 563)
The image drum reaches its lifetime.
Install a new drum cartridge.
This message remains displayed until the image drum is replaced.
CHECK TONER CARTRIDGE [ERRORCODE]:IMPROPER LOCK LEVER POSITION (Error code: 547)
CHECK IMAGE DRUM [ERRORCODE]:DRUM MISSING (Error code: 343)
CLOSE COVER [ERRORCODE]:COVER OPEN (Error code: 310)
CLOSE COVER [ERRORCODE]:COVER OPEN (Error code: 587)
REBOOTING [CODE]
The printer is restarting.
SHUTTING DOWN. PLEASE WAIT TURN OFF AUTOMATICALLY
Shutdown is in progress.
POWER OFF AND WAIT FOR A WHILE [ERRORCODE]:CONDENSING ERROR
Condensation is generated inside the printer.
Turn the printer off, and than back on after a while. If the error cannot be fixed, contact your dealer.
POWER OFF/ON [ERRORCODE]:ERROR
An error occurred on the printer.
Turn the printer off, and then back on.
If the same error occurs, turn the printer off, and then back on again. If the error cannot be fixed or the same error occurs, contact your dealer.
SERVICE CALL [ERRORCODE]:ERROR
An error occurred on the printer.
Turn the printer off, and then back on.
If the same error occurs, turn the printer off, and then back on again. If the error cannot be fixed or the same error occurs, contact your dealer.
POWER OFF/ON [ERRORCODE]:ERROR *
An error occurred on the printer.
Turn the printer off, and then back on.
If the same error occurs, turn the printer off, and then back on again. If the error cannot be fixed or the same error persists, contact your dealer.
SERVICE CALL [ERRORCODE]:ERROR *
An error occurred on the printer.
Turn the printer off, and then back on.
If the same error occurs, turn the printer off, and then back on again. If the error cannot be fixed or the same error occurs, contact your dealer.
POWER OFF/ON [ERRORCODE]:ERROR nnnnnnnn nnnnnnnn nnnnnnnn
An error occurred on the printer.
Turn the printer off, and then back on.
If the same error occurs, turn the printer off, and then back on again. If the error cannot be fixed or the same error occurs, contact your dealer.
NON RECOMMENDED TONER
Use the toner cartridge which is recommended for use in this type of the printer.