If You Suspect Something is Wrong
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The printer cannot be turned on. |
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The power cord is unplugged. |
Turn the printer off, and then plug in the power cord firmly. |
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The power is out. |
Check whether the power is supplied to the outlet and whether a power failure has occurred. |
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The printer does not start printing. |
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An error is displayed. |
Check Error Message Search. |
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The printer cable is disconnected. |
Insert the printer cable. |
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There is a problem with the printer cable. |
Replace it with a spare printer cable, if available. |
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It is possible that the printer cable or LAN cable does not meet the standard. |
Use a USB 2.0 cable or category 5 or higher, twisted pair, straight LAN cable. |
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There may be a problem with the printer's print function. |
Check that you can perform a test print by using the printer. |
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The interface is disabled. |
In the menu settings of the printer, set the interface you are using as [ENABLE]. |
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Status is [Offline]. |
Press |
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A printer driver is not selected. |
Select a printer driver. For Windows, set to [default printer]. |
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The output port of the printer driver is incorrect. |
Select the output port that the printer cable is connected to. |
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The time-out period set on the computer has elapsed. |
Set a longer time-out period in [TIMEOUT INJOB] under [SYSTEM ADJUST]. |
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(ONLINE) to switch to [READY TO PRINT].|
A print process stops. |
Reference |
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There is a break in the printer cable. |
Replace the printer cable. |
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There is an abnormal sound. |
Reference |
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The printer is inclined. |
Place the printer on a flat surface. |
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There are paper fragments or foreign objects inside the printer. |
Check inside the printer, and then remove them. |
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The top cover is opened. |
Press the center of the top cover to close it. |
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The printer does not start printing immediately. The printer takes time to start printing. |
Reference |
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The printer is warming up to exit Power Save, Sleep, or Deep Sleep mode. |
If you set longer time to [POW SAVE TIME] or [SLEEP TIME] in [SYSTEM ADJUST] on the printer's setup menu, you can extend the time period before entering Power Save mode. |
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The printer is adjusting the temperature of the fuser unit. |
Wait for a while. |
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The printer is processing data from another interface. |
Wait until printing is completed. |
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The print comes off when rubbed by fingertips. When printed sheets are put on top of each other, their back sides become stained. |
Reference |
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The settings of the media weight and type are incorrect. |
Select [MENUS] > [TRAY CONFIG] on the printer's setup menu, and then set correct values in [MEDIATYPE] and [MEDIAWEIGHT]. Alternatively, set a value one level heavier for [MEDIAWEIGHT]. |
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Recycled paper is used. |
Select [MENUS] > [TRAY CONFIG] on the printer's setup menu, and then set a value one level heavier for [MEDIAWEIGHT]. |
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