If Paper in the Tray is not Fed Properly
Memo
If you cannot solve a problem with the following solutions, contact your dealer.
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Paper often jams. Multiple sheets of paper are pulled in at the same time. Paper is pulled in at an angle. |
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The printer is inclined. |
Place the printer on a flat surface. |
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The paper is too light or too heavy. |
Use the appropriate paper for the printer. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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The paper is damp or has a static charge. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is wrinkled, folded, or curled. |
Use the appropriate paper for the printer. Fix the curled paper. |
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The edges of the paper are not aligned. |
Align the edges of the paper before loading. |
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There is only one sheet of paper in the paper tray. |
Load multiple sheets of paper in the paper tray. |
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You added paper to the paper stack that is already in the paper tray. |
Remove the loaded paper, stack it onto the new paper, and then align the edges of all the paper. |
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Paper is loaded at an angle. |
Adjust the paper stopper and paper guide of the paper cassette to the paper. For the MP tray, adjust the manual feeding paper guide to the paper. |
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Envelopes are loaded in the wrong direction. |
Load them correctly. |
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You cannot load paper, envelopes, or labels whose weight is 121 to 163 g/m2 in a paper tray. |
You cannot print paper, envelopes, and labels whose weight is 121 to 163 g/m2 from a paper tray. Load these media in the MP tray. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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Paper is not fed. |
Reference |
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The [Source] setting for the printer driver is set incorrectly. |
Select the paper source with the paper loaded. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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There is an error in the printer's menu settings. |
Select [MENUS] > [TRAY CONFIG] on the printer's setup menu, and then set the size of the loaded paper in [**PAPERSIZE] (** indicates tray). |
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Even after the jammed paper was removed, the printer does not work. |
Reference |
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The printer cannot be recovered only by removing the jammed paper. |
Open and close the top cover. |
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Paper is curled. Paper is creased. |
Reference |
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The paper is damp or has a static charge. |
Use paper stored under proper temperature and humidity conditions. |
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The paper is light. |
Select [MENUS] > [TRAY CONFIG] on the printer's setup menu, and then set a value one level lighter in [**MEDIAWEIGHT] (** indicates tray). Select [Light] for [Weight] with the printer driver. |
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The paper twists around the rollers in the fuser unit. |
Reference |
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The settings of the media weight and type are incorrect. |
Select [MENUS] > [TRAY CONFIG] on the printer's setup menu, and then set correct values in [MEDIATYPE] and [MEDIAWEIGHT] in [**CONFIG] (** indicates tray). |
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The paper is light. |
Use heavier paper. |
About Paper Sizes, Weight, and Number of Sheets That Can be Loaded |
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There are fills at the top edge of the paper. |
Insert a margin into the top edge of the paper. |
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An envelope is creased. |
Reference |
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The paper is damp. |
Use paper stored under proper temperature and humidity conditions. |
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An envelope is printed under high temperature and high humidity conditions. |
Select [MENUS] > [PRINT ADJUST], and then set [HIGH HUM. MODE] to [ON]. |
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The envelope is creased even after trying the above solutions. |
Load an envelope so that the flap faces the printer, and then turn the orientation 180 degrees in the printing preferences on the printer driver. |
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